Designscape privacy notice

Updated October 20, 2026.

This notice describes the website and homeowner portal operated by Designscape, 9984 Scripps Ranch Blvd. #182, San Diego, CA 92131. Contact support@designscape.com with privacy questions or requests.

Information used for your project

We collect contact and account details you provide, your project address, preferences, selected services, questionnaire answers, approvals, messages, and uploaded photographs or documents. We also obtain available aerial imagery, property records, and location information to research the property. Please avoid uploading identification documents, financial account information, or unrelated private information, and only share materials you are entitled to provide.

Order and acceptance records include the selected scope, prices, agreement version, acceptance time, and payment references. Stripe handles payment-card entry; our checkout does not ask you to send card numbers in project messages. Hosting and authentication services may process technical information such as IP addresses, browser information, session identifiers, and security or error logs.

How we use information

We use this information to manage your account and order, understand your preferences, research and prepare designs, check and correct deliverables, provide support, record approvals and payments, and protect the service. AI tools may process relevant project information when preparing or reviewing designs. AI output can be inaccurate and does not independently verify site conditions.

Service providers and sharing

We use service providers to operate our website and customer portal, process payments, communicate with you, store project information, research property conditions, and prepare designs and drawings, including through AI-assisted tools.

Depending on the service, these providers receive relevant contact and account details, property information, uploaded files, or project preferences. Payment details are not included in design-generation prompts.

Optional voice or avatar functions may require additional providers and browser permissions. Prerecorded videos do not require microphone access. Before an interactive recording or transcription feature is enabled, we will explain the information it collects and obtain any required permission. Do not provide sensitive personal information to an avatar.

We obtain your approval before sharing your contact details with a contractor for an introduction. Agreeing to design services does not authorize public advertising using your name, home, images, or plans. We may disclose information where legally required or necessary to investigate fraud or protect legal rights, subject to applicable law.

Contractor, store and supplier applications

When you apply to our referral network, we collect the business and contact details, service areas, qualifications, store locations, participation acknowledgement and notes you submit. We use them to review the application, contact you and maintain the relationship. Store-referred design inquiries include contact information, the property city and state, the referring store code and any project interests you provide. We record review decisions and, when reported, project stages and material purchase references. Reported purchases are not automatically verified by a retailer.

These records are available only to authorized Designscape administrators, not through a public directory or store dashboard. Submitting an application or inquiry does not authorize sharing your contact information or plans with stores or contractors. We request separate permission before making introductions or sharing those details. Technical abuse controls use a protected hash derived from an IP address to limit submissions. You may request corrections, withdrawal or deletion using the contact information above; the retention and request procedures below apply.

Claire, our AI phone assistant

Claire is Designscape’s AI sales assistant. Calls are processed by Retell AI and its service providers and may be recorded temporarily. Claire asks permission before discussing your project. You can decline or end the call and email support@designscape.com instead. Our configured storage retains basic call metadata rather than recordings, transcripts or conversation logs after processing; temporary artifacts may remain for about 10 minutes after post-call processing. Please do not share payment-card details, passwords, verification codes or sensitive personal information. Basic service and billing records may remain. Contact support@designscape.com with privacy questions.

Cookies and browser controls

We use Google Analytics to measure visits and sign-ups on the website and homeowner portal.

The website and portal use session and authentication mechanisms to keep you signed in and support checkout. Blocking these mechanisms can prevent those functions from working. Embedded or linked third-party services have their own privacy practices. The current application does not implement a response to the browser Do Not Track header. That header is different from privacy choices or opt-out rights that may apply under law.

Storage and portal availability

The included 60-day portal access period begins after delivery of the complete final package. Portal access ending is not the same as deleting every business record. Order, consent, payment, project, support, and security records may need to be retained for service obligations, accounting, disputes, or legal requirements. Service-provider backups may follow separate retention schedules.

Retention depends on the type of record, whether the project or a support issue remains open, and applicable accounting, legal, and dispute requirements. Ending portal access does not automatically delete project files or other records. Deletion requests are reviewed individually through the support contact above; we will explain any records we must retain and any applicable limits on deletion from service-provider backups.

Your requests and choices

You may request access to, correction of, or deletion of your information by contacting support. We will verify requests as appropriate, explain any limits such as legally required retention, and respond according to applicable law. You can decline optional contractor introductions, public marketing use, and optional voice permissions. Download your released plan files while portal access is available; an optional membership is not required to keep using your downloaded plans under your agreement.

Children and changes to this notice

The service is intended for adult homeowners. If you believe a child has provided personal information, contact us so we can investigate. The effective date appears above. We will update it when this notice changes and, where required, notify you or seek consent before a new use of information.